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Customer interaction is the driving force for a home service company that helps bring more contracts. A customer relationship management software like Kemo SaaS organizes all of your clients’ interactions in one place so you may easily access their data and create targeted marketing campaigns.
Whether you are a general home maintenance services provider, air conditioning repair and maintenance company, or offering outdoor maintenance or home cleaning services, Kemo SaaS offers everything that you need to generate more revenue with its powerful stack of sales and marketing automation tools.
The best-designed, all-in-one CRM platform that defines and controls the next action of leads and eventually closes them into deals.
Develop a responsive and high-converting website with our drag-and-drop editor to showcase your home maintenance services and help people make online bookings. Choose from hundreds of pre-built templates to create landing pages for home services, be it handyman, painting, carpentry, plumbing, HVAC, cleaning, lawn care, gardening, pool maintenance, or anything in between. Capture leads from the landing pages or use web forms and create marketing funnels to nurture those leads into conversions.Â
Manage data of all of your leads and customers including their contact details, location, service requirements and history, payment, upcoming appointments, forms and surveys submitted, communications, interaction with your business, activity on your website, the stage they are in the sales pipeline, preferences, etc. in one centralized database. CRM maintains updated records of every client and staff and makes it easy to search through every record without manual effort, and do manual and automated actions for sales and marketing purposes.
Your sales team analyzes the leads, their placement inside the sales pipelines so they can create and automate marketing campaigns for maximum conversions. Send automated voicemails, emails, or text messages to welcome new clients, booking reminders, promotional offers, etc for personalized customer experiences. Schedule social media posting for your digital audience for increased conversions.Â
Minimize the headache of multiple bookings via calls from customers without conflicts and ensure convenient scheduling with Kemo SaaS’s appointment scheduler. Create calendars for each service such as plumbing, carpentry, electrical work, etc, set the availability of the service provider, and appointment duration for the service, and allow clients to self-schedule. Send automated appointment confirmations and reminders to the clients meanwhile, you also get notified about the upcoming appointments. Also, you can ask clients to pay in advance at the time of booking.Â
The missed-call text-back feature ensures that no lead goes missing even during busy hours by automating an instant text back to every missed call. Every incoming call is captured in the conversation and contacts as an opportunity that you nurture through marketing campaign automation. And your attended calls are recorded and stored as well. Kemo SaaS also offers Interactive Voice Response to let callers interact with a computer-operated telephone system. IVR system helps in providing customer support round the clock, handles routine inquiries, and frees up the staff time.
From generating invoices to accepting online payments at the time of booking or via payment links, to creating receipts, Kemo SaaS’s seamless payment processing does everything for you securely and automatically. Its integration with most trusted payment gateways including Stripe, PayPal, Authorize.net, and NMI ensures that clients can easily pay through credit/debit cards and you can see all payments, invoices, and transaction details in one place.
Track and improve the performance of your team and campaigns with Kemo SaaS analytics and reporting tools which help you learn what’s working and what’s not. Use reports to analyze the best lead sources, view lead conversion rates at every stage, track the performance of Google and Facebook ad campaigns, top call resources, booked and canceled service bookings, and many more. The data helps you predict future sales and the outcome of each marketing channel so you make informed decisions.Â
Whether you want to organize your data, handle invoicing, or manage contracts, Kemo SaaS’s ability to integrate with other apps helps you get the most out of your CRM capabilities. Streamline your tasks and sync your data across all platforms by connecting to third-party tools. A powerful CRM when integrated with capable tools to run your home maintenance business, you are guaranteed to experience a smooth workflow and improved business performance.
Since most of the important tasks are automated inside the CRM such as client data management, marketing, appointment scheduling, payments, etc, the workload is reduced, giving employees more time to focus on optimizing business processes.
Ask your satisfied customers to refer your home maintenance services to their family and friends and offer them incentives for creating references, collect data from the referred customers, and track the performance of your referral campaigns.
Give your customers the information they need and automate quick responses for repetitive queries to ensure them that you are actively listening to their concerns, enhancing customer experience.
An automated feedback request is sent to the clients upon service completion, strengthening your business reputation and helping you improve your business operations and the standard of the services.
Kemo SaaS brings contacts and communications from multiple channels to one platform making it easy to manage inquiries and provide timely responses to every client.
ee the growth your business is capable of with Kemo SaaS’s sales-driven, customer-focused, and interactive CRM.
Full access, Cancel Anytime
Instant Access
Home services management software is used to track and manage home service bookings, and clients’ data, and create reports.
While choosing a CRM for a home maintenance business, make sure that it is user-friendly, aligns with your goals, and manages customer relationships effectively.
Multiple services come under the home maintenance business including painting, carpentry, installations, plumbing, gardening, electrical work, air conditioning repair and maintenance, appliance repair, roof repair, pest control, water heater maintenance, and many more.
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