Instead of manually sending review requests, you can streamline the process by configuring a Kemo Saas Workflow in the Automation tab. This allows your review requests to be automatically sent whenever a customer receives their order. You can tailor these workflows to meet your specific needs. For instance, if you’re offering Digital Marketing Services and want customers to try out or have a free consultation before requesting a review, you can set the request to be sent after these actions are completed.
Online reviews can significantly impact a business’s success. Yet, staying on top of monitoring and responding to them can be challenging. Kemo Saas simplifies this process by offering a dedicated platform area for managing Google and Facebook reviews. Users can effortlessly send out review requests and respond to existing reviews. Additionally, the platform provides a quick overview of the business’s overall reputation, helping users identify areas for improvement.
You can easily showcase recent reviews on your website, sales funnel, or landing page using the review widget. In the Settings tab of the Reputation area, you’ll find customization options for the widget at the bottom. Here, you can adjust colors and write a custom header. A preview feature allows you to see how the widget will appear on various devices.
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Kemo Saas's reputation management feature enables you to send review requests through email or SMS, either manually or automatically. Additionally, the platform allows you to respond to reviews and access analytics for all reviews received.
You cannot delete negative reviews using Kemo Saas. However, if the review request was originally sent from Kemo Saas, you can flag an inappropriate review for dispute. For reviews not requested through Kemo Saas, you must dispute them directly on Google.
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